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Welcome to Walsall SUE's website. We aim to inform you of the activities our group can offer, and direct you to useful information.
Walsall SUE began in November 1993. It is a user-led organisation, with a committee of 14 service users with a wide background in health conditions.
We try to represent the interests of Walsall residents that use Walsall's health and social care services, whoever is the provider. We try to work in partnership with service providers since we believe that a constructive conversation benefits all parties.
As services evolve, the use of the term 'service user' is increasingly questioned.
At present, Walsall SUE continues to speak of Service Users. We are not ashamed to be service users, as services enable us to live our lives more effectively.
The point where provider meets user is of the highest importance. The nature of that meeting determines the quality of the user's experience. Even these days of personalised services, when 'service users' employ their carers directly, the meeting point of user and carer continues to be problematic.
We network with other disability, user and campaigning organisations in order to be able to raise our voice. Our partners include Walsall Disability Forum and formerly Users in Partnership, though this group has now wound up.
As a group, we offer a range of daytime and evening activities which are all user-led. These can enable people to gain confidence and move from using services to actively representing themselves and other service users in service management, to delivering services. Through this, people start to regain control of their lives.
We are an independent group funded by Walsall Council and Dudley and Walsall Mental Health Trust, with sponsorship for specific projects from other agencies.
We are a source of user representatives to local, regional and national forums.
We offer opportunities locally and regionally for service users to be supported in challenging service providers on quality of service issues.
Any resident of Walsall who uses health or social care services can ask us to support them, take an issue on, or provide them with advice and guidance in taking up the issue themselves.
You can ring us in office hours on 01922 644983, and when the office is closed you can leave a message.
We run a direct payment support service which has a dedicated phone line on 01922 648500
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Walsall SUE began in November 1993. It is a user-led organisation, with a committee of 14 service users with a wide background in health conditions.
We try to represent the interests of Walsall residents that use Walsall's health and social care services, whoever is the provider. We try to work in partnership with service providers since we believe that a constructive conversation benefits all parties.
As services evolve, the use of the term 'service user' is increasingly questioned.
At present, Walsall SUE continues to speak of Service Users. We are not ashamed to be service users, as services enable us to live our lives more effectively.
The point where provider meets user is of the highest importance. The nature of that meeting determines the quality of the user's experience. Even these days of personalised services, when 'service users' employ their carers directly, the meeting point of user and carer continues to be problematic.
We network with other disability, user and campaigning organisations in order to be able to raise our voice. Our partners include Walsall Disability Forum and formerly Users in Partnership, though this group has now wound up.
As a group, we offer a range of daytime and evening activities which are all user-led. These can enable people to gain confidence and move from using services to actively representing themselves and other service users in service management, to delivering services. Through this, people start to regain control of their lives.
We are an independent group funded by Walsall Council and Dudley and Walsall Mental Health Trust, with sponsorship for specific projects from other agencies.
We are a source of user representatives to local, regional and national forums.
We offer opportunities locally and regionally for service users to be supported in challenging service providers on quality of service issues.
Any resident of Walsall who uses health or social care services can ask us to support them, take an issue on, or provide them with advice and guidance in taking up the issue themselves.
You can ring us in office hours on 01922 644983, and when the office is closed you can leave a message.
We run a direct payment support service which has a dedicated phone line on 01922 648500
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